India is widely used for ordering healthcare products, medical devices, wellness items, home care equipment and post-hospital recovery essentials across India.
| Purpose | Contact Number |
|---|---|
| Amazon Customer Support (New) | 1800 1200 9009 |
| Amazon Customer Support | 1800 3000 9009 |
| Amazon Seller Helpline | 1800 419 7355 |
- Select preferred language (English, Hindi, others)
- Press 1 – Order enquiry / order status / return or refund
- Press 2 – Order cancellation
- Press 3 – Account or Prime membership issues
- Press 9 – Other language support
- Email: cis@amazon.com (Customer Support)
- SMS HELP to 262966 for assistance
- SMS STOP to 262966 to stop alerts
- Amazon uses short code 262966 for shipment tracking updates
- Login to Amazon account
- Go to Orders and select the affected order
- Choose “Where is my order?” or “Product not delivered”
- Submit the issue through Help Center
Amazon will verify delivery details with the seller and courier partner. If the product is confirmed as undelivered, Amazon will initiate a refund or replacement as per policy.
- Refunds are initiated after successful return or order cancellation
- Refunds are credited to the original payment method
- Refund timeline usually ranges from 3 to 7 business days
- Bank processing time may vary depending on payment mode
If the refund is not received after the expected timeline, Amazon support should be contacted through the Help Center with order details.
- Orders can be cancelled before dispatch
- Orders cannot be cancelled once shipped
- Some items may not be eligible for cancellation
- Seller-cancelled orders receive full refund
- Return eligibility depends on product category and seller
- Medicines and hygiene products are generally non-returnable
- Medical devices may be eligible for replacement or service support
- Return window is shown on the product page
- Login to Amazon account
- Select the order and raise a complaint
- Choose issue type and submit
If the issue is not resolved through normal support, Amazon allows escalation through the grievance process available on the official website. Amazon reviews grievances and responds as per applicable consumer protection laws.
Amazon Development Center India Pvt Ltd
Brigade Gateway, 8th Floor,
26/1 Dr. Rajkumar Road,
Malleshwaram (West),
Bangalore – 560055,
Karnataka, India
Amazon operates as an online marketplace. Refunds, returns and replacements are governed by seller policies and category-specific rules displayed on the product page.