Flipkart is a widely used online marketplace in India for purchasing medical devices, healthcare products, wellness items, home care equipment and post-hospital recovery essentials.
Flipkart customer care support assists with product not delivered issues, order cancellation requests, money refund status, damaged products and return queries through the Flipkart Help Center.
- Support Mode: Online Help Center (Chat & Ticket)
- Customer Care Availability: 24×7
- Refund Processing Time: 5–7 business days
| Contact Type | Details |
|---|---|
| Flipkart Customer Care Telephone | 044-45614700 / 044-67415800 |
| E-Waste Collection Toll Free Number | 1800-123-8783 |
- Login to Flipkart account
- Open Orders and select the affected product
- Choose “Product Not Delivered” option
- Submit the complaint through Help Center
Flipkart will verify delivery details with the seller and logistics partner. If delivery is not completed, Flipkart will process a refund or replacement as per policy.
- Refunds are issued for canceled, undelivered or returned orders
- Refunds are credited to the original payment method
- Refund timeline is usually 5–7 business days
- Refund status can be checked from the Order Details page
- Orders can be canceled before dispatch
- Orders cannot be canceled once out for delivery
- Doorstep rejection may be allowed in some cases
- Seller-initiated cancellations receive full refund
- Cancellation window depends on product category
- Orders are usually non-cancellable
- Refund allowed if order is delayed or not delivered
- Refund allowed if seller or delivery partner cancels
| Product Category | Return Window | Action |
|---|---|---|
| Medicines (Allopathy & Homeopathy) | 2–3 days | Refund only |
| Medical Devices & Fitness Equipment | 7 days | Replacement / Service Center Support |
| Personal Care & Hygiene Products | Non-returnable | Not Applicable |
- Correct product with original packaging
- All accessories, manuals and warranty cards included
- Product unused and undamaged
- IMEI / serial number must match
- Raise complaint via Contact Us / Help Centre
- Select issue type and submit details
- Acknowledgement received within 48 hours
- Unique grievance ID provided for tracking
Designation: Senior Manager
Company: Flipkart Internet Pvt Ltd
Address:
Block B (Begonia), 8th Floor,
Embassy Tech Village, Outer Ring Road,
Devarabeesanahalli Village, Varthur Hobli,
Bengaluru – 560103, Karnataka, India
Office Timing: Monday to Saturday, 9:00 AM – 6:00 PM
Flipkart Internet Private Limited,
Buildings Alyssa, Begonia & Clove,
Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru – 560103, Karnataka, India
- Login to Flipkart account
- Select “Reactivate” if shown
- If blocked, contact Flipkart customer support
- Flipkart will share reason and next steps
Flipkart operates as an online marketplace. Final decisions on refund, replacement or return depend on seller policy and category-specific rules mentioned on the product page.