Fortis Hospital Bannerghatta Road, Bangalore Contact Information

Contact Information

• Phone: 080-66214444 (Main), +91-9289678787 (Helpline)
• Email: care.bng@fortishealthcare.com (Inquiries), reachus@fortishealthcare.com (General)
• Address: 154/9, Bannerghatta Main Road, Opposite IIM-B, Sahyadri Layout, Panduranga Nagar, Bengaluru, Karnataka 560076
• Website: fortishealthcare.com/hospitals/bangalore
• Accreditations: JCI (Joint Commission International), NABH (National Accreditation Board for Hospitals & Healthcare Providers), MTQUA (Medical Travel Quality Alliance)
• Specialties: Over 40 including Cardiology, Neurology, Oncology, Orthopaedics, Gastroenterology, Urology
• Centers of Excellence: Fortis Cancer Institute, Fortis Institute of Robotic Surgery, Centre for Gynae Oncology

For emergencies or quick queries, call the main line. Open 24/7 for urgent care. Find a Doctor: Explore Doctors | Health Checkups: View Packages

Book Appointment

Book an online appointment with our specialist consultants. It’s simple and quick through the website’s “Book Online Appointment” section. For immediate assistance, call the main line or use the contact details above.

Helpline: 080-66214444 | Online: fortishealthcare.com/book-appointment

Confirmation within 24 hours. Walk-ins also accepted for OPD. Explore Patient Stories and Blogs: View Blogs

Complaint Procedure

At Fortis Hospital Bannerghatta Road, we value patient feedback and strive to resolve issues promptly. For complaints against hospital staff, fee-related matters, or general concerns:

• Step 1: Use the Queries/Feedback/Complaints Form on the website or contact the patient relations officer in person or via phone/email to register your complaint.
• Step 2: Submit a written complaint to the hospital administration detailing the issue, date, and involved parties.
• Step 3: The hospital’s internal grievance committee will investigate and respond within 7-10 days.
• Fee-Related Complaints: For billing disputes, contact the billing department immediately. Provide bill details and reasons for dispute.
• Against Staff: Lodge via the complaints form or directly with the Medical Superintendent, including specifics of the incident and staff involved.

If unresolved, escalate to external authorities (see Grievance section). Online Complaints Form

Fee Refund Procedure

We follow a transparent refund policy for overcharges, cancellations, or unused services. Refunds are processed as per hospital guidelines and Online Payment & Refund Policy:

• Eligibility: Refunds for advance deposits if admission cancelled (minus admin fee), overbilling, or unutilized services (e.g., tests not performed).
• Process: Submit a written request to the billing department with bill copy, payment proof, and reason within 30 days of discharge/payment. Use the refund form if applicable.
• Timeline: Approved refunds processed within 15-30 days via bank transfer, cheque, or original payment method.
• Non-Refundable: Consumables, medicines used, or services rendered. No refunds for no-show appointments without 24-hour notice.
• Contact: Billing Desk at hospital or email care.bng@fortishealthcare.com with “Refund Request” in subject. Refer to Refund Policy.

For disputes, refer to complaint procedure. All refunds subject to verification.

Grievance Redressal & Where to Lodge Complaints

If your issue isn’t resolved internally, escalate to external bodies. For complaints against hospital or staff:

• Internal Grievance Cell: Write to hospital administration at the address or email care.bng@fortishealthcare.com. Use the official Queries/Feedback/Complaints Form.
• State Medical Council: Karnataka Medical Council, Parama Punaiah Road, Basavanagudi, Bengaluru 560004. File online at kmc.karnataka.gov.in or call 080-26992830.
• Consumer Court (Fee/Service Disputes): District Consumer Disputes Redressal Commission, Bangalore. File at local consumer forum or online via edaakhil.nic.in.
• Health Department: Directorate of Medical Education & Research, Karnataka. Lodge via portal or call 080-22253441.
• JCI/NABH (Accreditation Bodies): For quality issues, complain at jointcommissioninternational.org or nabh.co; JCI: +1-630-792-5636, NABH: 011-42600600.
• Fortis Corporate: Escalate to reachus@fortishealthcare.com for higher review.

Include all details, proofs. Standard for Indian hospitals; refer to Fortis policies for specifics.

Map & Directions

Opposite IIM-Bangalore. Easy access from major roads in South Bangalore.