The Panacea Hospital, Kakadeo, Kanpur Contact Details & Complaint Procedure & OPD Timing Details

Contact Information

• Phone: 0512-2501355, 0512-2501455, +91 7897997631, +91 7897997632
• Email: panaceakanpur@gmail.com
• TPA Desk Email: cashless.panaceahosp@gmail.com
• Address: 117/473, Block – L, Kakadeo, Kanpur, Uttar Pradesh 208025
• Medical Superintendent: Dr. A.K. Dixit
• Head of Hospital: Dr. Vikas Shukla (M.B.B.S., M.S., M.Ch. Neurosurgery)
• Website: thepanaceahospital.com

For emergencies or quick queries, call the main line. Open 24/7 for urgent care.

Book Appointment

Book an online appointment with our specialist consultants. It’s simple and quick through the website’s “Book Online Appointment” section. For immediate assistance, call the main line or use the contact details above.

Helpline: 0512-2501355 | Online: thepanaceahospital.com

Confirmation within 24 hours. Walk-ins also accepted for OPD.

Complaint Procedure

At The Panacea Hospital, we value patient feedback and strive to resolve issues promptly. For complaints against hospital staff, fee-related matters, or general concerns:

• Step 1: Contact the hospital administration or patient relations officer in person or via phone/email to register your complaint.
• Step 2: Submit a written complaint to the Medical Superintendent (Dr. A.K. Dixit) detailing the issue, date, and involved parties.
• Step 3: The hospital’s internal grievance committee will investigate and respond within 7-10 days.
• Fee-Related Complaints: For billing disputes, contact the billing department immediately. Provide bill details and reasons for dispute.

If unresolved, escalate to external authorities (see Grievance section).

Fee Refund Procedure

We follow a transparent refund policy for overcharges, cancellations, or unused services. Refunds are processed as per hospital guidelines:

• Eligibility: Refunds for advance deposits if admission cancelled (minus admin fee), overbilling, or unutilized services (e.g., tests not performed).
• Process: Submit a written request to the billing department with bill copy, payment proof, and reason within 30 days of discharge/payment.
• Timeline: Approved refunds processed within 15-30 days via bank transfer or cheque.
• Non-Refundable: Consumables, medicines used, or services rendered. No refunds for no-show appointments without 24-hour notice.
• Contact: Billing Desk at hospital or email panaceakanpur@gmail.com with “Refund Request” in subject.

For disputes, refer to complaint procedure. All refunds subject to verification.

Grievance Redressal & Where to Lodge Complaints

If your issue isn’t resolved internally, escalate to external bodies. For complaints against hospital or staff:

• Internal Grievance Cell: Write to Medical Superintendent at hospital address or email panaceakanpur@gmail.com.
• State Medical Council: Uttar Pradesh Medical Council, 5 Sarvpalli Mall Avenue Road, Lucknow 226001. File online at upmedicalcouncil.org or call 0522-2238846.
• Consumer Court (Fee/Service Disputes): District Consumer Disputes Redressal Commission, Kanpur. File at local consumer forum or online via edaakhil.nic.in.
• Health Department: Directorate of Medical Health & Family Welfare, Uttar Pradesh. Lodge via portal or call 1800-180-5145.
• NABH (Accreditation Body): For quality issues, complain at nabh.co or call 011-42600600.

Include all details, proofs. Standard for Indian hospitals as no specific policy on site.

Map & Directions

Near Kakadeo Market. Easy access from GT Road.